Terms and Conditions: Suffolk SAFEKey

These terms shall govern the supply of services and goods by Dial Media Group Limited to each of its clients ("the member") to exclusion of all other terms whatsoever (including, but without limitation, the member's own standard terms of business). These terms may only be varied or supplemented with the written agreement of an authorised officer of the database. The database is owned, operated and maintained by Dial Media Group Limited, the Internet Service Provider to Suffolk Constabulary.

1. Our Rights
1.1 Our services are not available to persons under the age of 18 years. If you do not qualify, please do not use our services.

2. Registration
2.1 Registration to the system can take place online, by phone, fax or by post
2.2 Registration of member's details to the database will only take place after payment of £10+vat has been received for residential properties and £35 + vat for non-residential properties from the member. The following forms of payment will be accepted: Visa, MasterCard, Maestro or cheque. Credit card payments can be made on-line via the website or over the telephone.
2.3 Following registration the member will be issued with a pass code. This will be delivered to the member's specified home address by second-class post. This pass code will be needed by the member to access their details on-line and update any information. Members are reminded to keep this pass code safe at all times. Dial Media Group is not responsible for any actions that take place should the client lose their pass code or make it available to third parties.
2.4 In the event that a client forgets their pass code, a reminder can be sought using the customer service hotline number (0870 145 4440) and answering a number of security questions. Calls to the hotline will be charged national rate and should last no longer than 4 minutes.

3. Member's Data
3.1 It is the responsibility of the member to ensure that the details kept on the database are accurate and up-to-date.
3.2 Member's data will be held on the database and will be housed on a standalone secure server sited at Dial Media Group Limited.
3.3 Personal Information held on the database may only be used by Suffolk Constabulary operations room staff as a way of locating a key holder for a particular property. In agreeing these terms and conditions "the member" authorises Suffolk Constabulary to allow the other Emergency Services to access their record in the event of an emergency.

4. Limitation
4.1 Membership of the scheme does not guarantee Suffolk Constabulary attendance to a member's property in the event of an incident.
4.2 Membership of the scheme does not preclude Suffolk Constabulary from making an enforced entry into a member's property in the event of an emergency.

5. Liabilities
5.1 Dial Media Group does not accept liability for any actions that may occur as a result of information held on the database
5.2 The member acknowledges that Dial Media Group will not be liable to the member for any consequential losses (regardless of the circumstances) and any such liability is expressly excluded form these terms and conditions.

6. Miscellaneous
6.1 These terms and conditions shall be governed and construed in accordance with English law and Dial Medi Group and the member agree to submit to the non-exclusive jurisdiction of English Courts.
6.2 Nothing in these terms and conditions shall prevent or hinder either Dial Media Group or the member from complying with their legal obligations as to disclosure or otherwise under the Data Protection Acts 1984 and 1998 and the Consumer Credit Acts 1974.
6.3 Dial Media Group shall not be liable to the member or be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform any of it’s obligations arising from these terms and conditions if the delay or failure was due to any cause beyond the reasonable control of Dial Media Group.

Visit the Suffolk
Constabulary website
here

£1 from every registration is donated to Neighbourhood Watch. You can register via the hotline on 0870 145 4440 (Lines are open between 9am-5.30pm Monday to Friday). Calls are charged at the national rate. Hint: If registering by phone download and complete the postal registration form before you call.

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