As a named keyholder you will be asked to attend to the property in question, for this reason it is helpful if you live within 20 minutes from the property.

You should make the person whom you are the keyholder for aware of periods when you will not be available for example, holidays.

• Attend the premises without delay with the property keys.
• If the Police are in attendance, make yourself known to them and assist them as necessary.
• Turn off the sounding alarm as soon as possible.
• You must check that the building is clear and ensure that there is no damage to the property.

If repairs do need to be carried out, it is your responsibility to organise them e.g. call a locksmith or glaziers. The Suffolk SAFEKey Database may hold information on a property owner's preferred repair service and Police attending the incident can retrieve this information if it has not already been provided.

Finally, when the property is safe to leave, reset any alarm system and lock up the property.

• The location of the alarm control panel, sensors and contacts.
• The alarm panel PIN number and verification password/details in the event of having to speak to the alarm company.
• Entry and exit routes when the alarm is set.
• The alarm company's contact details in the event of complications.
  

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