FAQs
| Q. What is the Suffolk SAFEKey database service? |
| A. The Suffolk SAFEKey database service contains records of properties in Suffolk and their associated keyholders. Your keyholder is someone you can trust, who lives in close vicinity to your property and will have access to it when you are absent. Unless you subscribe to a monitored alarm service for your property and/or premises the only way Suffolk Constabulary can contact your keyholders in the event of an emergency is via the Suffolk SAFEKey system. Although the sole property of Suffolk Constabulary, the database is operated and maintained on behalf of Suffolk Constabulary by Dial Media Group Limited. |
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| Q. Do I need to have an alarm to register with Suffolk SAFEKey? |
| A. Suffolk SAFEKey is available to all business and residential properties in Suffolk whether they are fitted with an alarm or not. |
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| Q. Is registration open to all residential and non-residential properties? |
| A. Yes, registration is open to all homes, businesses and non-residential properties in the area policed by Suffolk Constabulary. |
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| Q. Why should I register? |
| A. Naturally, as a Suffolk homeowner, you want to take every precaution necessary to protect your property. Unless you subscribe to a monitored alarm service, Suffolk SAFEKey is the only way Suffolk Constabulary can contact your keyholders in order to gain access to your home or business in the event of an emergency. |
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| Q. Are my property details secure? |
| A. The records on the database can only be accessed via a secure process and will be bound by the Data Protection Act 1998, which means the police are the only organisation who have permission to use it. The database is operated and maintained by Dial Media Group Limited who are the Internet Service Provider for Suffolk Constabulary. Double click the padlock icon on your browser for more details. |
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| Q. What are the benefits of registering? |
| A. Not only will you will have flexible management of your registration details via telephone and online, you will also be using a process that received Home Office recognition as an example of 'Good Practice' in a February 2003 review of Borough and Community Policing. Ultimately, it is anticipated, Suffolk SAFEKey will assist in providing you with greater confidence in the security of your property, as well as peace of mind. Please remember, unless you subscribe to a monitored alarm service, Suffolk SAFEKey is the only way Suffolk Constabulary can contact your keyholders in order to gain access to your home or business in the event of an emergency. |
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| Q. How do I register? |
A. There are three ways to register. You can fill out the simple online form available on this site, call the 'Registration Hotline' on 0870 145 4440, or print off the 'homeowner registration form' or 'company registration form' and return it to: Suffolk SAFEKey To ensure your complete security, you will be sent a unique Suffolk SAFEKey database passcode through the post a few days after you register. |
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| Q. How much does it cost? |
| A. Residential Registrations costs £10 (+vat) per year, non-residential Registrations cost £35 (+vat) per branch registered per year. This can be paid online, over the phone or by using a valid credit / debit card. Payment by cheque is available for postal registrations only. |
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| Q. How quickly can I expect my registration to be on the database and effective? |
| A. All registrations should be effective within seven days of transaction completion. |
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| Q. How long does my registration last? |
| A. Each registration lasts for one year. We will let you know when it's time to renew your registration in plenty of time so your details will always be available on the system. If you have specified an email address, renewal notifications will be sent by this method, otherwise you will receive a postal reminder. |
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| Q. How can I update my details? |
| A. As soon as you receive your Suffolk SAFEKey database passcode you can change any of your home or key holder details via the website or the hotline. If you do not have access to the website or the hotline you may notify us of any changes by post. The system is completely 'live', so as soon as you 'save' your changes they are immediately accessible to Suffolk Constabulary. You can update your details at any time. |
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| Q. What happens after I register? |
| A. Once registered onto the database you will be sent a unique user name and passcode by post. Please keep this user name and passcode secure for all future correspondence and data changing. |
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| Q. What happens if I lose my unique ID? |
| A. When you register, you will be asked to provide a username and the answer to a personal question. Should you lose your unique ID, you will be asked for your username and the answer to this question, as well as other information supplied at registration in order to receive a reminder. You can do this either via the website or the hotline - for security reasons this cannot be done via post. Once you have cleared the security checks we will tell you your ID or display it online. |
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| Q. How many keyholders can I register for my residential property? |
| A. A maximum of two keyholders, minimum of one keyholder, can be registered for residential properties. |
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| Q. How many keyholders can I register for my non-residential property? |
| A. A maximum of four keyholders, minimum of two keyholders, can be registered for non-residential properties. |
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| Q. Can I register more than one property? |
| A. Yes, you can register more that one property. Please remember that you need to register each property separately - registration costs are per property. |
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| Q. Can I register multiple properties with the same keyholders? |
| A. Yes, you can register multiple properties with the same keyholders. Please remember that you need to register each property separately and registration costs are per property. |
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| Q. Who has access to my information? |
| A. Access to your information is strictly reserved for The Police Control Room, Ambulance and Fire Brigade Command Centres, Local Borough Council Environmental Health Departments and named members of staff who have been vetted by Suffolk Constabulary. |
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| Q. How often do I need to renew my registration? |
| A. Each registration lasts for one year. We will let you know when it's time to renew your registration in plenty of time so your details always stay on the system. If you have specified an email address, renewal notifications will be sent this way. If not, you will receive a postal reminder. |
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| Q. We're going away on holiday, but I'm worried about our home security? |
| A. Follow these tips and make it as difficult as possible for burglars, thieves and vandals. Take away opportunities for the criminal and keep your home and contents safe. |
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| Q. I can hear someone's alarm going off - what should I do? |
| A. If you hear an alarm and see something suspicious, ring the police immediately. If, however, the alarm is more of a noise nuisance because clearly there is nothing visibly untoward going on, ring the Environmental Health Officer at your local council. |
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Click below to register your business property.  Already Registered?  |
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Visit the Suffolk
Constabulary website
here
£1 from every registration is donated to Neighbourhood Watch. You can register via the hotline on 0870 145 4440 (Lines are open between 9am-5.30pm Monday to Friday). Calls are charged at the national rate. Hint: If registering by phone download and complete the postal registration form before you call.
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