FAQs
| Q. How can I keep my keys safe? |
A.
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| Q. What is the Suffolk SAFEKey key recovery service? |
| A.The Suffolk SAFEKey key recovery service is a means of ensuring additional protection for your keys in the event that they become lost. Upon registering for the service, you will receive a Suffolk SAFEKey key fob, with an identifying number which is unique to you. Should your keys be found, the finder can simply hand them in to the nearest police station or call the number on the reverse of the fob. This will enable the Suffolk SAFEKey team to match up the fob number with your details stored on our database and organise the safe return of your keys to you. The finder will receive a £10 reward courtesy of Suffolk SAFEKey. Your details are never revealed to the finder guaranteeing total confidentiality.
There is a 90% likelihood that your keys will be recovered if found with a Suffolk SAFEKey fob attached. This result is based on a comparison between the number of keys reported lost and the overall number of keys found during a 12 month period. |
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| Q. What is the Suffolk SAFEKey keyholder database service? |
| A. The Suffolk SAFEKey keyholder database service holds a record of your registered property in Suffolk, your associated keyholders and registered key fobs. Your keyholder is someone you can trust, who lives in close vicinity to your property and will have access to it when you are absent. Unless you subscribe to a monitored alarm service for your property and/or premises the only way Suffolk police can contact your keyholders in the event of an emergency is via the Suffolk SAFEKey service. Although the sole property of Suffolk police, the database and key recovery service is operated and maintained on behalf of Suffolk police by Keycare Ltd. |
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| Q. Do I need to have an alarm to register with Suffolk SAFEKey? |
| A. Suffolk SAFEKey is available to all business and residential properties in Suffolk whether they are fitted with an alarm or not. |
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| Q. Is registration open to all residential and non-residential properties? |
| A. Yes, registration is open to all homes, businesses and non-residential properties in the area policed by Suffolk police. |
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| Q. Why should I register? |
| A. Naturally, as a Suffolk property or business owner, you want to take every precaution necessary to protect your property. Unless you subscribe to a monitored alarm service, Suffolk SAFEKey is the only way Suffolk police can contact your keyholders in order to gain access to your home or business in the event of an emergency. Over 5.6 million people loose their keys in the UK every year with the average replacement cost being up to £500 (based on average claims statistics).The key recovery service has a 90% recovery rate. This is based on a comparison between the number of keys reported lost and the overall number of keys found during a 12 month period. For residential members any key attached to the fob is covered, not just your home keys. For business users any business related key is covered, including company cars. |
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| Q. Are my property details secure? |
| A. The records on the Suffolk SAFEKey database are the property of Suffolk police and can only be accessed via a secure process which is bound by the Data Protection Act 1998. The database is operated and maintained by Keycare Ltd who is the administrator and Internet Service Provider for Suffolk police's SAFEKey database. |
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| Q. What are the benefits of registering? |
A. Suffolk SAFEKey will assist in providing you with greater confidence in the security of your property, as well as peace of mind. Please remember, unless you subscribe to a monitored alarm service, Suffolk SAFEKey is the only way Suffolk police can contact your keyholders in order to gain access to your home or business in the event of an emergency. Other benefits include:
*Based on comparison between number of keys reported lost and overall number of keys found during a 12 month period **Please note that all costs are payable by you unless cover has been upgraded to the full insured product when locksmith charges will be covered up to the chosen limit of indemnity. |
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| Q. What does a policy not cover? |
A. You will not be covered in respect of:
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| Q. How do I register? |
| A. There are three ways to register. You can fill out the simple online form call the 'Registration Hotline' on 08444 121 802, or print off the 'residential form' or 'non-residential form' and return it to:
PO Box 325 Shipley BD18 9DQ Once registered, to ensure your complete security, you can use your unique key fob number and registered postcode to access your details via the Suffolk SAFEKey database. You will receive your key fob a few days after you register. |
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| Q. How much does it cost for a residential property? |
| A. Residential Registrations costs £12.00 (including VAT) per year. This can be paid online, over the phone by calling the hotline on 08444 121 802 and using a valid credit / debit card. Payment by cheque is available for postal registrations only. Please send your registration form and cheque made payable to:
PO Box 325 Shipley BD18 9DQ You also have the opportunity to pay by annual direct debit meaning your membership will automatically be renewed and guaranteed year on year. |
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| Q. How much does it cost for a non residential property? |
| A. Non-residential Registrations cost £12.00 (including VAT) per branch registered per year. This can be paid online, over the phone calling the hotline on 08444 121 802 and by using a valid credit / debit card. Payment by cheque is available for postal registrations only. Please send your registration form and cheque made payable to Keycare Ltd to:
PO Box 325 Shipley BD18 9DQ You also have the opportunity to pay by annual direct debit meaning your membership will automatically be renewed and guaranteed year on year. |
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| Q. How quickly can I expect my registration to be on the database and key fob to be effective? |
| A. All registrations should be effective within seven days of transaction completion. Once you receive your key fob, you must attach it to your keys immediately to ensure they are covered. Keys cannot be recovered if they are not attached to your fob. No other action is required. |
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| Q. How long does my membership last? |
| A. Your Suffolk SAFEKey membership lasts for 12 months from registration date. We will write to you and let you know when it's time to renew your membership in plenty of time giving you chance to renew and ensure your details remain on our database. You will have the opportunity to renew by annual direct debit meaning your membership will automatically be renewed and guaranteed year on year. |
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| Q. How can I update my details? |
| A. You can access your records via the Suffolk SAFEKey database by using your unique key fob number and registered postcode to log in. You can change any of your details via the Suffolk SAFEKey website or alternatively by calling the hotline on 08444 121 802. If you do not have access to the website or a phone you may notify us of any changes by post by writing to:
PO Box 325 Shipley BD18 9DQ Please quote your key fob number on all correspondence. The database is completely 'live', so as soon as you 'save' your changes they are immediately accessible to Suffolk police. You can update your details at any time. |
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| Q. What happens after I register? |
| A. Once you register for your Suffolk SAFEKey membership we will send you a welcome pack containing your Suffolk SAFEKey key fob and window sticker. Please quote your unique key fob number on all correspondence when contacting us and use it along with your registered postcode to update your records on the Suffolk SAFEKey website. Please place your window sticker clearly in your window to enable officers to identify you and your property as a Suffolk SAFEKey member. |
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| Q. How many keyholders and key fobs can I register for my residential property? |
| A. A maximum of two keyholders, minimum of one keyholder, can be registered for residential properties. Upon registration, you will receive one key fob. From as little as £6 including VAT additional fobs can be purchased for additional sets of keys and for other members of your family residing with you. There is no limit on the number of fobs you can purchase. Additional fobs can be purchased by calling us on 08444 121 802. |
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| Q. How many keyholders and key fobs can I register for my non-residential property? |
| A. A maximum of four keyholders, minimum of two keyholders, can be registered for non-residential properties. Upon registration, you will receive one key fob. From as little as £15 including VAT additional fobs can be purchased for additional sets of keys and for other members of your workforce. There is no limit on the number of fobs you can purchase for your registered property. Additional fobs can be purchased by calling us on 08444 121 802. |
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| Q. Can I register more than one property? |
| A. Yes, you can register more that one property. Please remember that you need to register each property separately - registration costs are per property. You will also receive a Suffolk SAFEKey key fob with each registration. |
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| Q. Can I register multiple properties with the same keyholders? |
| A. Yes, you can register multiple properties with the same keyholders. Please remember that you need to register each property separately and registration costs are per property. |
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| Q. How can I upgrade my membership for my residential property? |
| A. For total peace of mind, you can upgrade your membership for £20.00 inc IPT to provide you with £1,500 annual cover for permanently lost and stolen keys, covering the cost of replacement keys, locks, locksmith charges and vehicle hire. You can do this by calling the hotline on 08444 121 802 or writing to us at:
PO Box 325 Shipley BD18 9DQ Please quote your key fob number on all correspondence. Cheques should be made payable to Keycare Ltd with a note of your key fob number written on the reverse. |
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| Q. What is the upgrade process for my non-residential property? |
| A. For total peace of mind, you can upgrade your membership for £50.00 inc IPT to provide you with £2,500 annual cover for permanently lost and stolen keys, covering the cost of replacement keys, locks, locksmith charges and vehicle hire. You can do this by calling the hotline on 08444 121 802 or writing to us at:
PO Box 325 Shipley BD18 9DQ Please quote your key fob number on all correspondence. Cheques should be made payable to Keycare Ltd with a note of your key fob number written on the reverse. |
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| Q. How can I renew my membership? |
| A. You can renew your residential and non residential membership by calling the hotline on 08444 121 802 or writing to us at:
PO Box 325 Shipley BD18 9DQ Please quote your key fob number on all correspondence. Cheques should be made payable to Keycare Ltd with a note of your key fob number written on the reverse. |
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| Q. Who has access to my information? |
| A. Access to your information is strictly reserved for The police Control Room who will provide access to other emergency services if necessary such as: Ambulance and Fire Brigade Command Centres and Local Borough Council Environmental Health Departments. Keycare Ltd also have access to your records enabling them to provide the administration of the Suffolk SAFEKey service. |
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| Q. How often do I need to renew my membership? |
| A. Your Suffolk SAFEKey membership lasts for 12 months from registration date. We will write to you and let you know when it's time to renew your membership in plenty of time giving you chance to renew and ensure your details remain on our database. You will have the opportunity to renew by annual direct debit meaning your membership will automatically be renewed and guaranteed year on year. |
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| Q. We're going away on holiday, but I'm worried about our home security? |
| A. Follow these tips and make it as difficult as possible for burglars, thieves and vandals. Take away opportunities for the criminal and keep your home and contents safe. |
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| Q. I can hear someone's alarm going off - what should I do? |
| A. If you hear an alarm and see something suspicious, ring the police immediately. If, however, the alarm is more of a noise nuisance because clearly there is nothing visibly untoward going on, ring the Environmental Health Officer at your local council. |
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| Q. Can I purchase a membership if I reside outside of the Suffolk area? |
| A. The key fob recovery service is available to those who reside outside of Suffolk, however, the keyholder database part of the Suffolk SAFEKey service is only available to residential and business owners within the county of Suffolk. If you live outside the Suffolk area you are able to purchase key fob recovery and assistance cover only. The cost is £12.00 (including VAT) per year for residential property owners and £12.00 (including VAT) per branch, registered per year for commercial property owners. There are two ways to register - you can call the 'Registration Hotline' on 08444 121 802 or print off either the residential or non residential application form and return it to: PO Box 325 Shipley BD18 9DQ Please ensure you clearly state when joining that you only want the key fob recovery and assistance product as you live outside the county of Suffolk. Once registered and you have received your key fob and welcome pack, to ensure your comolete security, you can use your unique key fob number and registered postcode to access your details via the Suffolk SAFEKey database. |
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Use this form for registering or logging in for residential and non residential properties.